Our receptionists are available during office hours to schedule your appointments. If you are unable to keep the appointment, we will require two business days' notice in order to avoid a short notice cancellation fee.
Know your dental insurance policy.
It is not always possible for us to find all the information concerning your insurance plan, since insurance companies are not obligated to disclose any or all information to us under the privacy act. We recommend that patients verify their coverage with their insurance company and bring in their dental coverage booklet to their first appointment.
Insured patients are encouraged to provide us the following information about their insurance policy. If in doubt, always ask the insurance company. Information required:
**Please remember that your dental plan is a contract between yourself and your insurance company.
In the past, we have printed an insurance claim form for you to sign and we have mailed it to your insurance company for processing. After a few weeks, your insurance company would issue a cheque in the mail, along with a statement called "explanation of benefits", which explains the portion of the claim that is not covered in your dental plan.
Your insurance claim form will now be transmitted electronically to your carrier through the internet. Upon your request, a "claim acknowledgment" form will come directly from the insurance carrier. This form verifies that they have received your dental claim for processing, or an "explanation of benefits" form, which indicated the exact amount of the claim for which they will pay and your portion that is not covered.
Unfortunately, not all claim processors are currently accepting claims submitted electronically. Some will likely be joining the system in the future. Therefore, we may need you to still sign the manual claim for processing.
Canal City Dental is an assignment office, which means that the dental office files the primary and secondary insurance claims on behalf of the patients and requests their insurance company to pay the dental office directly. Patients are required to pay the remaining balance if the insurance company does not pay in full.
We handle all billing details with the insurance company. If the insurance company denies payment to the dental office directly, the patient will be notified and the patient will be responsible for payment to the dental office and collecting the money from their insurance company.
It is our policy to provide patients with their bill and encourage each patient to review and understand what treatments have been performed.
Our dental office may provide monthly payment plans to patients who qualify with good credit history.