Patient Information

All you need to know about bookings, insurance, privacy, and financial policy at Canal City Dental.


Our receptionists are available during office hours to schedule your appointments. If you are unable to keep the appointment, we will require two business days' notice in order to avoid a short notice cancellation fee.


Know your dental insurance policy.

It is not always possible for us to find all the information concerning your insurance plan, since insurance companies are not obligated to disclose any or all information to us under the privacy act. We recommend that patients verify their coverage with their insurance company and bring in their dental coverage booklet to their first appointment.

Insured patients are encouraged to provide us the following information about their insurance policy. If in doubt, always ask the insurance company. Information required:

  • Name of insurance carrier
  • Policy number, certificate number (ID) and division number (if any)
  • The anniversary date of the policy, for example is it January 1st or rolling calendar year
  • The annual maximum benefit per patient per year
  • The annual fee guide covered by their insurance policy, example 2007, 2008, 2009 or current.
  • Percentage of coverage allowed for diagnostic, preventative, restorative, endodontic, periodontal services and all other major treatments, such as crowns, bridges and dentures.
  • The per person and family annual deductible amount
  • Number of scaling/cleaning units covered per year and frequency etc.

**Please remember that your dental plan is a contract between yourself and your insurance company.


Our office understands the importance of protecting your personal information. We must collect and retain some personal information in order to provide services to you. Protecting your privacy is important to us. Accordingly, we have established a Privacy Policy, as well as Confidentiality Standards for our employees, to ensure that your personal information is protected by appropriate security safeguards.


In the past, we have printed an insurance claim form for you to sign and we have mailed it to your insurance company for processing. After a few weeks, your insurance company would issue a cheque in the mail, along with a statement called "explanation of benefits", which explains the portion of the claim that is not covered in your dental plan.

Your insurance claim form will now be transmitted electronically to your carrier through the internet. Upon your request, a "claim acknowledgment" form will come directly from the insurance carrier. This form verifies that they have received your dental claim for processing, or an "explanation of benefits" form, which indicated the exact amount of the claim for which they will pay and your portion that is not covered.

Unfortunately, not all claim processors are currently accepting claims submitted electronically. Some will likely be joining the system in the future. Therefore, we may need you to still sign the manual claim for processing.


Canal City Dental is an assignment office, which means that the dental office files the primary and secondary insurance claims on behalf of the patients and requests their insurance company to pay the dental office directly. Patients are required to pay the remaining balance if the insurance company does not pay in full.

We handle all billing details with the insurance company. If the insurance company denies payment to the dental office directly, the patient will be notified and the patient will be responsible for payment to the dental office and collecting the money from their insurance company.

It is our policy to provide patients with their bill and encourage each patient to review and understand what treatments have been performed.

Our dental office may provide monthly payment plans to patients who qualify with good credit history.



Mon - Fri
9am - 5pm
9am - 3pm